Shipping policy
Last updated: June 17, 2026
This Shipping Policy explains how Valenor Lux processes and ships orders placed through our store.
Order Processing
Orders are typically processed within 1 business day of being placed. Once your order has shipped, you will receive a confirmation email containing your tracking information.
Shipping Rates & Delivery Times
We currently offer the following shipping options:
- Domestic (Ghana) — Standard Shipping: $12.00 USD
- International (Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States) — International Shipping: $20.00 USD
- All other destinations — Free Shipping
Estimated delivery is typically 3-7 business days after processing, though international orders may take longer due to customs processing.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can monitor its progress.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping rate or product price.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us at valenorlux@gmail.com so we can assist you.
Questions
If you have any questions about this Shipping Policy, please contact us at valenorlux@gmail.com.